Study With Us

Flexible start dates

City and Guilds

The role of a business administrator is to deliver high quality products and services to the customers of their organisation. Business administrators may work independently or as part of a team to develop, implement, maintain and improve administrative services.

This apprenticeship develops the key skills and behaviours required for a business administrator, to support their progression towards management responsibilities.

Throughout your apprenticeship, you will be required to record the number of hours you spend learning and training. This will be equivalent to 20% of your working hours for the whole duration of the apprenticeship.

This can be achieved through a range of methods, such as work-related training, or self-study within your usual working week.

This will be agreed with your employer at the start of your apprenticeship.

This qualification has been developed to support learners completing the Business Administrator Apprenticeship Standard and covers the required knowledge, skills and behaviours.

Knowledge

• The Organisation
• Value of their skills
• Stakeholders
• Relevant regulation
• Policies
• Business Fundamentals
• Processes
• External environment factors

Skills

• IT
• Record and document production
• Decision making
• Interpersonal skills
• Communication
• Quality
• Planning and Organisation
• Project management

Behaviours

• Professionalism
• Personal qualities
• Managing performance
• Adaptability
• Responsibility

If you do not already have a GCSE Grade 9-4 in these subjects you will be required to study Functional Skills at the appropriate levels.

Completion of the qualification and functional skills will lead to End Point Assessment. This consists of a multiple-choice test, portfolio interview and a project presentation, which will be carried out by an Independent End Point Assessor from City and Guilds.

Assessments will take place both in the workplace and at the College, using an online e-portfolio.

Prior to commencing your apprenticeship, you will complete an online induction. This includes an assessment of your Maths and English skills to determine your current abilities, and an introduction to apprenticeships and your e-portfolio.

During the apprenticeship you will complete assignments, gather product evidence for your portfolio, be observed by your assessor in the workplace, and complete online multiple choice tests under exam conditions. You will also manage an improvement project relevant to your role.

After on programme learning has taken place, you will complete an End Point Assessment. This consists of a multiple choice test, portfolio interview and a project presentation, which will be carried out by an Independent End Point Assessor from City and Guilds.

GCSE Grade 9-4 in English and Maths.

OR

Certificate evidence of English and Maths at Level 2.

AND

You should be working in a role that corresponds with the apprenticeship standard.

If you do not have the English and Maths skills the apprenticeship requires, we can support the development of your English and Maths skills through completion of Functional Skills in the relevant subject and one-to-one support.

This is a work-based course, although you may be required to attend college to learn theoretical concepts relating to business administration, in agreement with your employer.

Please contact the Apprenticeship Recruitment Team on 01924 789469 or email apprenticeships@heartofyorkshire.ac.uk

Successful completion of this apprenticeship will allow you to progress to Higher Education Business/Management studies at Level 4 and above, including Foundation Degrees.

This apprenticeship will also support progression to other related occupational areas, such as Human Resources or Customer Service, to give some examples.