Location
Workplace
Location
Wakefield College
Start Date
Flexible
Duration
Typically 3 hours
Time of Day
Day
Mode of Study
Short course
Awarding Body
Non-accredited course. Delivered by Wakefield College
Course Overview
When you answer the telephone at work you are representing your company or department which will be judged by how well you handle the call. This course is aimed at helping you to give an excellent first impression. You will also learn how to control the call in a timely and professional manner even when the caller is difficult.
What you will Study
This is an introduction to professional telephone techniques and
includes:
• Image
• Tone of voice
• Listening skills
• Questioning
techniques
• Attitude and behaviour
• How to deal with ‘awkward’
callers
The course can be tailored to meet individual companies'
needs.
How you will Learn
Through a variety of exercises and group discussions.
How you will be Assessed
There are no exams or formal assessments, however you will complete activities to support learning throughout the course.
Entry Requirements
There are no formal entry requirements.
Attendance Expectations
3 hours, normally during the daytime
Financial Support Information
For more detailed information on financial support please contact the Financial Support Team on 01924 789283.
Career Opportunities
This course makes an excellent addition to your CV as the majority of careers involve handling either internal or external telephone calls or both.
How to Apply
Please complete a part-time application form.
If you require an application form or details on how to enrol, please contact
Course Information on 01924 789111.
Course Groups (W)
Services to Business
Course Groups (W)
Short Course
Subject Area (W)
Retail & Customer Service
Client Group (W)
19+
Client Group (W)
Business
Search Ref (W)
59259
Website Ref (W)
8S94DQO2L9
Website Ref (W)
ZQKZ2B344R
Website Ref (W)
JG78VD2Y73
