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Part-time Professional Telephone Techniques

Course Name 
Non Funded NACC Professional Telephone Techniques L1Available for Enquiries
Course Details
Location Workplace
Location Wakefield College
Start Date Flexible
Duration Typically 3 hours
Time of Day Day
Mode of Study Short course
Awarding Body Non-accredited course. Delivered by Wakefield College
Course Overview When you answer the telephone at work you are representing your company or department which will be judged by how well you handle the call. This course is aimed at helping you to give an excellent first impression. You will also learn how to control the call in a timely and professional manner even when the caller is difficult.
What you will Study

This is an introduction to professional telephone techniques and includes:

• Image
• Tone of voice
• Listening skills
• Questioning techniques
• Attitude and behaviour
• How to deal with ‘awkward’ callers

The course can be tailored to meet individual companies' needs.

How you will Learn Through a variety of exercises and group discussions.
How you will be Assessed There are no exams or formal assessments, however you will complete activities to support learning throughout the course.
Entry Requirements There are no formal entry requirements.
Attendance Expectations 3 hours, normally during the daytime
Fee Information

Course fees vary depending on group sizes and location of training. For more information, please contact Business Development on 01924 789761 or email

Financial Support Information For more detailed information on financial support please contact the Financial Support Team on 01924 789283.
Further Study Please see our website for details of other courses we offer.
Career Opportunities This course makes an excellent addition to your CV as the majority of careers involve handling either internal or external telephone calls or both.
How to Apply

Please complete a part-time application form.

If you require an application form or details on how to enrol, please contact Course Information on 01924 789111.

For Further Details

For further details please contact Course Information on 01924 789111 or Business Development on 01924 789761 or email

Open Events

To see our upcoming Open Events and to sign-up for priority entry, please click here:

Course Groups (W) Services to Business
Course Groups (W) Short Course
Subject Area (W) Retail & Customer Service
Client Group (W) 19+
Client Group (W) Business
Search Ref (W) 59259
Website Ref (W) 8S94DQO2L9
Website Ref (W) ZQKZ2B344R
Website Ref (W) JG78VD2Y73
Information last amended: 22 February 2023 12:27

Forthcoming Open Events
Open Event

05.00pm, Wednesday, 22 February, 2023

Wakefield College & Castleford College

Open Event

10.00am, Saturday, 17 June, 2023

Wakefield College & Castleford College