This course is ideal for those who would like to work in a Customer Service
focused environment or for anyone already working in the sector. This
qualification can equip learners with the skills to enable them to further their
career in the roles of team leader, assistant office manager or supervisory role
in the Customer Service sector. The programme will be tailored to suit your job
role and working methods and will highlight areas for development.
You will work with an assessor who will guide you through your programme of
learning to produce a portfolio of evidence using e-portfolio, within your
workplace.