Click4Assistance UK Live Chat Software
My Saved Courses: 0 items

Study With Us

We offer a huge range of courses to suit all ages, abilities and aspirations

Principles of Customer Service

Course Name 
TQUK Certificate Principles Customer Service L2 (Aged 19-23 – Refer)Available for Enquiries
TQUK Certificate Principles Customer Service L2 (Aged 19-23 – Refer)Available for Enquiries
Course Details
Location Online Learning
Level Level 2
Start Date

Flexible start dates

Duration

16 weeks

Mode of Study Part-time
Awarding Body

TQUK

 
Course Overview

This course introduces you to the field of customer service - the procedures, practices and legislation. You will also explore and consider your own needs and support that you require in order to make the progress within customer service roles. You will consider how organisations make customers aware of their products and services, and learn how to provide excellent customer service by meeting the needs and expectations of the customer.

Completion within 16 weeks, although early completion is achievable.

Benefits of study:

  • No need to attend college, work from home at a pace that suits you
  • Achieve a nationally recognised Level 2 qualification
  • Further your personal and professional development
  • Available at no cost
  • Receive support and guidance from a dedicated team of qualified assessors/tutors
  • Study will enhance your personal and professional skills
What You Will Study

The student will learn through the support of relevant materials for the course, with a knowledgeable tutor providing advice and guidance on the course content.

Units:

  • Principles of customer service and delivery
  • Understand customers
  • Understand employer organisations
  • Understand how to communicate with customers
  • Understand how to handle customer information
  • Understand how to resolve problems and deliver customer service to challenging customers
  • Understand how to develop customer relationships
How You Will Be Assessed

The course is delivered via distance learning, supported by a range of interactive online resources. Work is assessed by the tutor throughout the programme from induction to completion.

Entry Requirements

No specific entry requirements, however good written English is desirable.

Fee Information

This is a free course.

Further Study

You may wish to complete another distance learning course such as Principles of Business Administration. Apprenticeship Routes: Level 2 Customer Service Practitioner or Level 3 Customer Service Specialist.

Course Groups (W) Online/Distance Learning
Subject Area (W) Business & Management
Client Group (W) 19+
Search Ref (W) 59680
Website Ref (W) ZQKZ2B344R
Information last amended: 11 June 2024 09:34

Forthcoming Open Events
Oct
16
Open Event

5pm - 7pm, Wednesday, 16 October 2024

Wakefield College & Castleford College

Oct
16
Open Event

10am - 12pm, Saturday, 23 November, 2024

Wakefield College & Castleford College