This qualification aims to focus on the study of the social housing sector
and provide knowledge for those seeking employment in, or recently employed in
the social housing secto.
The objectives of this qualification are to support the learner to, gain an
understanding of the social housing sector, understand the principles of
customer service in the social housing sector and understand how to identify,
record and report potential issues experienced by tenants.
Unit 01 Introduction to the Social Housing Sector
This
unit will start with an introduction to the housing sector and specific customer
service requirements within this sector. Also, you will gain an introduction to
generic referral groups that are available to tenants and the methods of
accessing them.
Unit 02 Understand the Principles of Safeguarding and Equality and
Diversity
In this unit you will gain an understanding of the
principles of safeguarding and equality and diversity including the legislation
surrounding them.
Unit 03 Understand Mental and Physical Ill-Health
This
unit will provide you with information regarding prevalent mental and physical
health issues that tenants may experience, and the knowledge of how to correctly
record and report these issues.
Unit 04 Understand Reasons for Problematic Behaviour
This
unit will provide information regarding potentially challenging behaviour in the
community, and the knowledge of how to correctly record and report these
issues.
Unit 05 Understand issues Affecting Isolated Tenants
In
this final unit you will gain an understanding of the possible issues which
could affect isolated tenants and provide the knowledge of how to correctly
record and report these issues.
